Key Responsibilities

• Receive and handle customer inquiries and requests related to loyalty programs and promotional campaigns.
• Prepare daily, weekly, monthly, quarterly, and annual reports as required by management.
• Coordinate with internal teams to support the implementation of promotions, customer events, and communication activities.
• Provide administrative support, including document printing, filing, and record management.
• Perform other tasks assigned by the line manager.

Requirements

• College or Bachelor's degree in any discipline.
• Previous experience in Customer Service, Customer Support, or related fields is preferred.
• Proactive, enthusiastic, and responsible with a strong customer-oriented mindset.
• Good communication and teamwork skills.
• Proficiency in Microsoft Office applications, especially Word and Excel, is an advantage.

Benefits

• Professional and dynamic working environment.
• Opportunities for learning and career development.
• Full social insurance, health insurance, and unemployment insurance according to labor regulations.
• Additional benefits and allowances in accordance with company policies.