JOB DESCRIPTION – CUSTOMER SERVICE

Position: Customer Service 
Working Location: Central Park Building, 117-119-121 Nguyen Du, Ben Thanh Ward, District 1, Ho Chi Minh City
Working Hours: Full-time (Mon - Fri) - 7:00 - 16:00

Job Responsibilities

• Perform administrative tasks for the Customer Service function, including order entry, stock receipt, shipment creation, order checking, invoicing, and order cross-checking.
• Manage the retail key orders process from end to end, ensuring orders are handled accurately and on time.
• Coordinate and manage project orders successfully, working closely with internal teams and relevant stakeholders.
• Handle customer queries via email and verbal communication, including website enquiries.
• Communicate and coordinate with internal departments, including Customer Service, Keying Department, BDM, warehouse, and courier partners.
• Liaise with warehouses and couriers to track shipments and resolve delivery-related issues.
• Assist in resolving returns, warranty claims, stock discrepancies, and other customer service issues.
• Prepare weekly and monthly reports for appropriate managers.
• Support customer liaison, key account coordination, project management, reporting, and administrative tasks.
• Contribute to the continuous improvement of customer service activities and processes.

Job Requirements

• At least 4 years of experience in a Customer Service role.
• Good understanding of customer service operations and administrative processes.
• Proficient in Microsoft Excel and Word.
• Strong analytical, organizational, problem-solving, and attention-to-detail skills.
• Good time management skills, with the ability to prioritize, plan ahead, and coordinate with others to complete tasks.
• Ability to communicate effectively both verbally and in writing in English in a professional manner.
• Responsible, careful, proactive, and able to work both independently and in a team environment.

• Knowledge of and experience using ERP software.
• Experience working with overseas customers or internal teams.
• Experience in order processing, shipment tracking, invoicing, returns, warranty claims, or stock reconciliation.

Training & Development

• The company encourages employees to further develop their skills through internal and external training.
• Training and development activities may be supported and paid for by the company, provided they bring value to the business.

Benefits

• Competitive salary: VND 23,000,000 – 28,000,000 gross/month.
• Employment contract signed through Talentnet.
• Full participation in social insurance and health insurance in accordance with regulations.
• Professional working environment with opportunities for learning and development.
• Opportunity to use English in daily communication with customers and internal teams.
• Training support in accordance with company policy.
• Other benefits in accordance with company regulations.