Working Location: 6 Thang Long Street, Ward 4, Tan Binh District, Ho Chi Minh City

Working hours: Flexible schedule depending on Line Manager’s arrangement, fixed day off on Sunday.

Monday – Friday: 8:00 AM – 6:00 PM
Saturday: 8:00 AM – 6:00 PM, not fixed. If working on Saturday, employees will be entitled to one compensatory day off on any weekday from Monday to Friday.

Job Description

Provide full tracing service for customers and other company stations by investigating undelivered, returned, misrouted, delayed, lost, and damaged shipments, including different kinds of service incidents.
Handle and respond to all tracing enquiries confidently and knowledgeably in accordance with the global CS process, creating a win-win outcome for customers and the company.
Demonstrate professionalism and deliver best-in-class customer service to all internal and external customers.
Highlight areas for improvement with suggested solutions to improve the company’s procedures, technology, and service in order to positively enhance customers’ experience with the company.
Assist the Customer Care Supervisor, if applicable, in carrying out relevant CS orientation / training programs for new or existing CS staff.

Requirements

5 years of experience in Customer Service within the service industry.
Strong English-speaking skills are required to consult and support foreign customers.
Strong problem-solving skills and the ability to handle and resolve customer issues and complaints.

Salary & Benefits